1. About HopeBridge
HopeBridge Community Foundation is a federally incorporated Canadian not-for-profit organization dedicated to strengthening communities through poverty relief, food assistance, housing support and homelessness prevention, education, digital skills development, newcomer support, and community outreach.
Website: https://www.hopebridgecommunity.org
Email: info@hopebridgecommunity.org
2. Voluntary Donations
All donations are voluntary and support HopeBridge Community Foundation’s mission and approved community initiatives.
Donors may contribute using available payment methods, including secure online card payments through Stripe and Interac e-Transfer.
3. Use of Donations
Contributions may support:
- Food assistance and essential needs
- Housing stability and homelessness prevention
- Education and skills development
- Digital literacy and technology access
- Newcomer settlement and integration
- Community outreach and other approved initiatives
Unless HopeBridge expressly accepts a restriction, donations will be treated as general contributions. HopeBridge retains responsibility for allocating funds to its organizational purposes and approved programs.
4. Donation Payments
Online card donations are processed through Stripe, subject to its applicable payment terms.
Interac e-Transfer donations may be sent to: info@hopebridgecommunity.org
Donors should verify the recipient information before authorizing an Interac transfer.
5. Refund Requests
Donations are generally intended to be final once successfully processed.
However, donors may contact HopeBridge to request a review of accidental duplicate payments, incorrect amounts, unauthorized transactions, or other payment errors.
Refund requests should be sent to info@hopebridgecommunity.org with the transaction date, amount, payment method, and relevant transaction reference.
Requests will be reviewed individually. Approved refunds will ordinarily be returned through the original payment method, subject to payment-provider rules and applicable law.
Nothing in this policy limits rights provided under applicable consumer protection or payment laws.
6. Donation Acknowledgements
HopeBridge may provide email confirmations or donation acknowledgements containing transaction details.
7. Donor Privacy
HopeBridge collects and uses donor information for payment administration, donation records, acknowledgements, fraud prevention, legal compliance, and other purposes described in its Privacy Policy.
Payment card information is processed through the applicable payment provider.
8. Changes to These Terms
HopeBridge may update these terms as its programs, payment arrangements, and legal obligations evolve.
The current version will be published on the organization’s website.
9. Contact
For questions about donations, payment errors, or these terms:
HopeBridge Community Foundation
Email: info@hopebridgecommunity.org
Website: https://www.hopebridgecommunity.org